Art Shipping Policy
1. Overview
At Carlos Ávila Art, we are committed to delivering our artwork to customers in Mexico, the United States, and Canada with the utmost care and efficiency.
Each piece is meticulously packed and handled with the highest level of attention to ensure it arrives in perfect condition.
2. Packaging
All artwork is professionally packaged with high-quality protective materials designed to provide maximum safety during transport. This includes using corner protectors, bubble wrap, and sturdy boxes tailored to the dimensions and fragility of each piece.
3. Shipping Methods
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Mexico: We use trusted national courier services for all shipments within Mexico, offering real-time tracking of your package.
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United States and Canada: For international shipments, we partner with leading shipping companies that specialize in the safe transport of artwork. All international shipments are subject to customs and may incur additional fees for duties and taxes, which are the buyer's responsibility.
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4. Shipping Times
Shipping time can vary depending on the destination location. Generally, shipping within Mexico takes 7 to 15 business days, while shipments to the United States and Canada can take 16 to 30 business days, subject to customs processes.
5. Shipment Tracking
Once your order has been shipped, you will receive a tracking number by email that will allow you to monitor the progress of your shipment until it arrives.
6. Shipping Insurance
All shipments are insured for the full value of the artwork. In the unlikely case of damage or loss during transport, be sure to get in touch with us immediately to initiate the claim process with the shipping company.
7. Delivery
We recommend that recipients be present at the time of delivery to inspect the package for any visible damage that may have occurred during shipping. In case of any issues, it's important to notify the carrier and Carlos Ávila Art at the time of delivery.
8. Return Policy on Shipments
Since we do not accept returns except in cases of damage during shipping or order errors, it is crucial to review our Return Policy for more details on how to proceed.
9. Contact
For any questions or concerns related to the shipping of your artwork, please do not hesitate to contact us at carlosavilaarte@gmail.com.We are here to help ensure your experience is as satisfying as possible.
At Carlos Ávila Art, we are dedicated to ensuring that each piece of art arrives safely and on time, completing the art acquisition experience with exceptional service and support.
Return & Refund Policy
1. Overview
At Carlos Ávila Art, we strive to ensure that each piece of art arrives at its new home in perfect condition and meets the expectations of our valued customers. Given the unique and often personalized nature of our works, it is important to highlight that we do not accept returns.
Each sale is considered final once the order has been placed.
2. Commitment to Satisfaction
We understand the importance of being completely certain about your purchase, especially when buying art online. Therefore, we commit to providing all necessary information, including detailed photos and videos of the product, so our customers can make an informed decision before completing their purchase. We urge all our customers to use these resources and to request any additional information or clarification they might need to be completely sure of their choice before confirming their order.
3. Careful Purchase Process
We encourage our customers in Mexico, the United States, and Canada to ask questions, request additional views of the artwork, and discuss any concerns before making a purchase. Our team is ready and willing to provide all necessary assistance to ensure you are completely satisfied with your decision to acquire a piece from Carlos Ávila Art.
4. Exceptions
The only exceptions to our no-return policy are:
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Damage during shipping: In the rare case that your artwork arrives damaged, it is imperative that you contact us within 24 hours of receipt, accompanying your claim with clear photographs of the damage. This will allow us to assess the issue and consider the next steps, which may include repairing the artwork or, in exceptional circumstances, discussing other solutions.
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Order errors: If for any reason the item you received does not match the one you ordered, please contact us immediately to rectify the error.
5. Contact
For pre-purchase inquiries, clarifications, or exceptional situations related to your order, please do not hesitate to contact us at carlosavilaarte@gmail.com.
We are here to ensure your shopping experience is positive and worry-free.
We appreciate your understanding and your preference for Carlos Ávila Art.